This Cancellation Policy explains how to request cancellation of a project or service provided by Cefnogi Solutions Pvt Ltd. Your proposal or service agreement may set specific notice periods, milestones, fees, or cancellation terms; those project-specific terms apply where they differ from this general policy.
Send a written cancellation request to hey@cefnogi.com. Include your name, project or invoice reference, the service you want to cancel, and your requested cancellation date. We will confirm receipt and explain any next steps under your agreement.
The effective date of cancellation will be determined by your written agreement and confirmed with you. Until that date, work may continue as agreed unless the parties arrange a pause. For recurring services, the agreement will state how notice and billing periods apply.
Any amount due after cancellation will be calculated under the applicable agreement and may include work completed through the effective date, approved expenses, and third-party commitments that cannot reasonably be cancelled, to the extent permitted by law. We will explain the calculation when confirming the cancellation.
If you need to pause or change a project instead of ending it, contact us as early as possible. We will review the effect on schedule, scope, fees, and third-party services and confirm any agreed changes in writing.
Any refund due after cancellation will be assessed under the written agreement, our Refund Policy, and applicable law. For return or quality concerns about a deliverable, see our Return Policy.
For help with a cancellation, email hey@cefnogi.com or call +1 (203) 507-3114 or +91 956-036-7734.
